Returns & Refunds

Returns & Refunds

Discretionary returns

Customers may request return authorization within 7 calendar days of confirmed delivery. The artwork does not have to arrive back at Studio B within that seven-day request window. Contact Studio B before shipping artwork back. Provide the order number or receipt when available. If it is unavailable, Studio B may attempt to locate the order using the purchaser's name or email address.

Artwork must be returned in its original, undamaged condition. The original shipping tube is preferred; equivalent protective packaging is acceptable. The customer is responsible for protecting artwork during a discretionary return. If inadequate packaging causes damage, Studio B may deny or adjust the discretionary refund where legally permitted.

There is no restocking fee. The customer is responsible for discretionary return shipping. If Studio B provides the return label, any agreed label cost will be disclosed before the return is processed. Original outbound shipping charges are not refunded for a discretionary return unless applicable law requires otherwise.

Do not send an unsolicited return to the public mailing address. After authorizing the return, Studio B will provide the appropriate destination, label or shipping information, and packaging instructions. The authorized return must be mailed within 10 calendar days after return authorization. Customers should keep the shipment receipt and tracking information.

Refunds

After Studio B receives and inspects an approved return, the refund is issued to the original payment method within 5 business days. The customer's financial institution may require additional time to post the credit.

Exchanges

Studio B does not offer an automatic or unrestricted exchange program. A customer may request an exchange within the seven-day return window. Approval depends on artwork condition and availability.

When Studio B approves a discretionary exchange, the customer pays shipping both ways. An equal-value exchange may be processed directly when doing so preserves accurate edition-number, certificate, inventory, and order records. Any price difference or additional charge will be explained before the exchange proceeds. Studio B may instead process a return and a separate new order when that produces a clearer record.

Order cancellations

An unframed Limited Edition order may be cancelled before shipment. An approved cancellation is refunded to the original payment method. After shipment, the regular return process applies.

Damaged or incorrect artwork

Damage and Studio B fulfillment errors are handled separately from discretionary returns. Studio B covers applicable return shipping and provides the replacement or refund described in the Shipping & Delivery policy.

Contact

To request a return, exchange, cancellation, or order correction, contact support@cbibbs.com or (951) 682-8185. Business hours are Monday-Friday, 8:00 AM-5:00 PM Pacific Time. Studio B does not promise a specific response time.